Refund policy

RETURN & REFUND POLICY

Faith Based Merchandise products are made to order. Because each item is produced specifically after an order is placed, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Please review product details and our Size Guide carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact Faith Based Merchandise within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the affected item. We will review your request and, when eligible, arrange an appropriate resolution, which may include a replacement or refund.

Please do not return an item without contacting us first.

SIZE & COLOR SELECTION

We do not offer returns or exchanges when the incorrect size or color was selected at checkout. Please review your order carefully before completing your purchase and consult our Size Guide for garment measurements.

If the item you receive is different from the size or color you actually ordered, please contact us because this may qualify as an incorrect-item claim.

ORDER CHANGES & CANCELLATIONS

Orders may enter production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered production.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

QUESTIONS

For questions or problems with an order, please use the Contact page and include your order number whenever possible.